About Us

Terms & Conditions

Booking & Cancellation Policy (For Travel schedule less than 10 Days)

The package is fully non-refundable in case of no show or cancellation. If due to any circumstances the Fight is canceled then INR 20,000 is applicable per passenger and it is non-refundable under any circumstances a rest amount will be refunded as per the airline and hotel cancellation policy only and only upon the receipt of the refund amount from the airlines and hotel.
In case if the Fight is not operating or any changes in government laws, a cancellation charge fee will be applicable as per the hotel and airline policy

Cancellation Policy (Applicable for Travels scheduled on or more than 21 days from the day of confirmation)

  • Cancellation made 21 days or more before departure: 25 % of total Land Package Cost Excluding Airfare will not be refunded
  • Cancellations made 11 to 20 days before departure: 50%?of total Land Package Cost Excluding Airfare will not be refunded
  • Cancellations made within 10 days of departure: 100 % of total Land Package Cost Excluding Airfare will not be refunded
  • The above-mentioned cancellation policy will be considered when quoted hotel accommodation is on a refundable basis. If a hotel is on a non-refundable basis then the entire hotel cost will also not be refunded. Aside, the abovementioned cancellation policy will remain the same in terms of Land Package Cost.
  • Please Confirm/Ask Cancellation Policy from your White Whale Holiday Sales executive before making the payments, If in case of any clarity required.
  • Note: White Whale Holiday Tours & Flights India Private Limited holds the right to change the payment policy and
    cancellation policy in required circumstances hence please clarify the same before booking.
  • Very Important: – No refund in case of visa rejection. Visa approval is strictly based upon the decision of the country specific Immigration Department.

Hotels:-

In case of No Show or Early Check Out 100% charges will apply no Part/Full Refund will be honored. Kindly note that
Standard Hotel Check-in time is 14:00 hrs. Check-out time is 12:00 hrs. However, it may change due to the region. In case of an early arrival before the check-in time, Rooms must be booked from the previous night with the applicable charges in order to guarantee an early check-in.

Early Check-in and Late checkout is subject to availability and depending upon the hotel management.

Hotel Reserves the Rights to Cancel the Rooms Booking Automatically After 18:00 Hours If Hotel Is not Informed about
the late arrivals.

The Room booking in the quoted hotel is subjected to availability as we are not holding the hotel cost. Quoted hotel is
valid for 24 hours after sharing the package cost. Hotel booking in the quote will only be confirmed once the package is confirmed by the client (By Making Payment). In case of non-availability of the quoted hotel, accommodation will be
booked/offered in the other same category hotels.

As per the cancellation policy. The hotel cost is completely non-refundable.

Tourism Dirham Fees will be paid by the client directly to the hotel at the time of check-in or check-out. Tourism Dirham (TD) fee is 10 Dhs for up to 3 star,15 Dhs for 4 star, and 20 Dhs for 5-star Hotel(s) per room per Night. (This point is valid for Dubai/UAE only).

Note: We care for our guests. Hence, the hotel provided by us is the best of our knowledge (As per the budget suggested by the client). You are still requested to check online reviews and satisfy yourself. However if in case of any
dispute regarding service provided by the hotel good or bad – White Whale Holiday Tours And Flights India Pvt Ltd shall not be held responsible.

Tour:-

Transfer options are made available for the Tour if the With Transfer option is been selected at the time of
booking. All entrance tickets are non – refundable.

Any amendments in tour date have to be informed to White Whale Holiday Tours And Flights India Private Limited via
email

Amendments are subject to the Cancellation policy.

White Whale Holiday Tours And Flights India Private Limited reserves the right to reject/cancel the amendment
request.

Any entry tickets for any show/ events/ museum/ amusement park or whatsoever are Non-Cancellable & cannot be
Refundable under any circumstances. There will be no refund for unused or partially used services

There is a certain waiting time for the Guests to Pick up. If in case the Guests fail to turn on the time it will be a No Show and there would be No Refund or Rescheduling. Refer to individual Tour Voucher for pickup time, cancellation policy

Flights

Important:- Flight fares are very dynamic and can change in a quick time. Also, quoted Fights are subjected to
availability. Actual fare may apply at the time of booking.
In case of Bad weather, Flight Cancellation, Change of Schedule of Fights, White Whale Holiday will not be responsible
for any refund or compensation of any kind. However, we will make our sincere efforts to provide an alternative
arrangement.

Cancellation Fee:
Airline Fee – Amount will be deducted as per the fare of specific Flight on per passenger basis + Government Service
Taxes. The exact cancellation cost will only be confirmed on a real-time basis after receiving confirmation from Airlines
/ vendors.

White Whale Holiday Tours And Flights India Private Limited will charge a service Fee – INR 500 per passenger apart
from airline cancellation cost.

Partly utilized tickets cannot be canceled or refunded.

Change Fee:

Airline Fee – Amount depending upon the current airfare of the specific Fight per passenger + fare difference (if
applicable) + Government Service Taxes.

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